Talk Fusion WebRTC Invention Disrupts Norm

Posted by | Team Synergy | No Comments

TF_WebRTC

WebRTC (Web Real Time Communication) is browser-to-browser communication.  So what?  Imagine a customer from their home having a live video validating vehicle demo ride or service inspection from auto dealership miles away TODAY.  Is stay at work/home buying and servicing with pick up and delivery service now a possible real loyalty winner?  CLICK PICTURE

Google first suggested in May 2011 that the Internet Industry develop WebRTC technology and set 2018 as the development timetable for interested parties.

1.5 BILLION OF US

Internet Industry experts predict 1.5 Billion of us will be using this technology BY 2016.  Yet none of the expected big name players have this technology developed yet, and as of this writing 2016 is only 18 months from now.  To put 1.5 Billion into perspective, Facebook has 1.2 Billion users.

TALK FUSION     [CLICK IMAGE ABOVE]

Talk Fusion remains the world’s best provider of Video E-Mail, Video Newsletters, Mobile Video, Video E-Mail Auto Responders, its own Video Hosting and CRM systems, as well as live broadcasting and conferencing.  Being a proprietary products company developing their own technology, Talk Fusion decided early-on to lead-the-way in WebRTC development.  By the Fall of 2013, I was invited into Beta-testing of Talk Fusion’s WebRTC invention.  I was like a kid in a candy store; it was so impressive and exciting.  A strategic advantage inventing and building proprietary products is that during a Beta-testing period the correction of a fault can be within minutes or hours, maybe a day or two.  Really cool!

TALK FUSION “CONNECT”

Talk Fusion launched their “CONNECT” WebRTC product system February 18th, 2014.  CONNECT Browser-to-Browser technology disrupts and now eliminates the need for the likes of the seven X’d out downloadable services in the image above.  CLICK the image to explore and join Talk Fusion with us today and experience the innumerable benefits of all Talk Fusion products. 

Talk Fusion now has several patents pending with their WebRTC invention that may prove to push-back competition further in their development.  Nevertheless, look at the seven X’d out products in the image and note what they offer.  Compare any to Talk Fusion offering eleven (11) world-class video communication and relationship product solutions within their ALL-INCLUSIVE product packages.  In fact, competitive pricing of individual products would cost a minimum $3,800 a month combined — or you can pay Talk Fusion $35 a month as I do for all products combined; choose wisely!

CUSTOMER CPR BENEFITS

One fact for certain is that using Talk Fusion CONNECT Video Conferencing/Broadcasting/Chat/Desktop Sharing opens up a whole new world of Customer CPR Benefits > our CPR [Communication Process Relationship].  Customers today want transparency.  There is no better technology in the world than video validating transparency Talk Fusion alone offers.  See-what-I-see at the moment that can be recorded and saved creates huge WOW-factor moments every customer will applaud and share. 

2ND TO NONE

I am in my third year using Talk Fusion products.  Becoming a product-of-the-products becomes an increasing benefit in better and better CPR bettering sales, earnings, and most importantly loyalty!  I can attest to the fact that Talk Fusion has the best video products in the world, the best all-inclusive pricing in the world, and the best real people support team in the world – all 2nd to none!   www.TomWiegand.com

E-LEARNING

1TeamSynergy provides world-class Live E-Learning best practice habits using all Talk Fusion products to communicate and relate better with everyone.  Our E-Learning is no-charge to everyone joining Talk Fusion with me or someone with me.  No matter what you do selflessly serving others, our E-Learning combined with Talk Fusion video validating CPR solutions will have you earn more earning real, honest loyalty!

 

 

How loyal are your customers?

Posted by | Team Synergy | No Comments

Customer_dis-satisfactionHow loyal are your customers to YOU? 

If your customers are loyal they will show you their loyalty.  How?  In our business if you think the answer is their repeat business, you better have a lot of patience and years upon years of customers giving you that pitch that they will buy from you again — someday, with the hope some will. 

Do you know consumers keep their vehicles twice as long today than just 6 years ago?  Do you know that Dealer Service Market Share has shrunk every year over the past 6 years, a 25% decline?  Do you know near 50% of consumers today purchase based on other people’s recommendations? 

The above stats reveal serious challenges that require serious correction, while offering serious opportunities! 

“THE RECOMMENDED.”

How?  In our business today YOU must become “The Recommended”, not the business, YOU…and your team!  In our business today YOU must earn every possible customer’s loyalty immediately and keep it growing.  How?  They will SHOW you by why they SHARE you with everyone they know. 

No matter one’s role in business, how loyal are your customers?  Open up here.  Why must you take responsibility for loyalty?  What are your ideas to create and generate customer loyalty to you so these customers will share you with their friends and bring their friends to you to earn their loyalty? 

How loyal are YOUR customers?  Yours, not the business, yours?  What are you doing right?  What are your ideas to improve?  Are you willing to earn their loyalty, and if so, willing to change to become better at it?  The facts above prove P2P (People2People) Loyalty sticks and stays, while B2C (Business2Customer) does not.  The ball is in your court to shoot or not to shoot for real, true loyalty with every customer.  What are YOU willing to do to earn and keep it? 

Prove it; Measure it

If you are confident in customer loyalty, how can you prove it?  Consider that if you searched online for: “Customer Loyalty measurement in auto industry” you will only find measurement to the brand you sell, and “retention” programs known as “Customer Loyalty Programs” that are price-induced retention initiatives for hopeful B2C loyalty.  How would you prove and measure Customer Loyalty to YOU?

Video Chat + Desktop Share + Unicode + Record +++ = 3 why’s you will do this?

Posted by | Team Synergy | No Comments

1TS_people_010914

 

 

 

Live Video Chat +

If you could meet face to face with anyone, anytime, anywhere around the world at a push of a button, invite others from wherever they are to join in as well, share your desktop, have Unicode chat in any language, even log in from your favorite social site, share real time all the time, enjoy productivity and convenience on the go with mobile device support, would you do this, use this, even learn, practice, teach and share best example habits daily live online together with others as everyone earns and keeps every customer loyal for life with you, your team and business from now on? 

If Yes

If yes, let’s meet face to face today.  Being first matters!  Take the lead and keep the lead!   No matter who you are, no matter what you do, no matter your pay grade, you better everything and everyone.   You’ll have the most proven learning environment in the world at your fingertips using the most proven method of delivery to WOW everyone every time.  

Our 5 STEP SYSTEM

1TS_5_steps_1_causee_010914

 

WHY

1.  Why?  Because ‘Customer Loyalty-For-Life’ sticks like glue, and if you don’t earn real, true Customer Loyalty-For-Life this way and someone else beats you to them, consider these customers LOST for life. 

2.  Why?  Because Customers and Employees need to be on the same top level earning and keeping each others loyalty for life to have customers share their loyalty everywhere with everyone they know and bring their friends to you.

3.  Why?  Because WIIFT Selfless Servant Leadership within a 1TeamSynergy movement proves to far outperform all individual efforts combined could ever dream of improving.  We need each other.  Not a one of us knows it all.  But together we can do it better.

What are Selfless Servant Leaders?

Selfless Servant Leaders unconditionally pledge to become so uniquely better together serving others so uniquely better together!  We can do this—together!

 

Tom Wiegand, 443-910-7702; Tom@1TeamSynergy.com; 1TeamSynergy.com/blog/; www.LinkedIn/in/TomWiegand; Google+TomWiegand; Facebook: CoachTomWiegand, Twitter: @1TeamSynergy

 

If our focus is customer loyalty do we need worry about our reputation?

Posted by | Team Synergy | One Comment

Reputation_dominosWhich came first, our mediocre reputation or our lack of focus on earning their loyalty?

Is “reputation management” or “Customer Loyalty-For-Life” our focus, our cause?

Automotive News article December 16th, 2013 article titled: “More choice for rep management” tells of reputation management vendors that are: “in place to fetch and monitor customer reviews.”  What is the message?  “Hey ya’ll customers, we’re fetching and monitoring your reviews, so make ‘um good!”  So, by definition, reputation management is ‘fetch and monitor.’  Whoopie doo!  Are you impressed?  Makes me can’t wait to be fetched and monitored, how about you?  Yuck!  Almost sounds a bit political, doesn’t it?  NSA is fetching and monitoring our calls!  This article just makes the term “reputation management” wreak of another meaningless program to measure something pretty darn meaningless in this “Big Data” era, yes?

Which would you prefer; to concern yourself about your reputation, or to concern yourself with earning their loyalty, that will obviously boost all the reputation monitoring in the world? 

Why don’t we just measure the only measurement worth measuring – Customer Loyalty-For-Life?  Real, true customer loyalty for life sticks like glue, while reputation can be destroyed in a  minute. 

For example:  We only measure real, true Customer Loyalty-For-Life between business persons of the business and every customer.  Measurement is simple.  Earning loyalty is pretty simple, too.  I mean, if someone is going to profess their loyalty, do you really need to worry or care about your reputation?   If you focus on reputation, you’ll likely not improve loyalty.  If you focus on loyalty, outstanding reputations come along with loyalty, make sense? 

Which do you prefer measuring and why?  Would you prefer measuring ‘fetching and monitoring’ of reputation management, or the earning and keeping real, true Customer Loyalty-For-Life?  ‘Fetch and monitor’ hogwash is still hogwash.  Loyalty always breeds loyalty!  If your focus is earning their loyalty for life do you really need to worry about your reputation?  Obviously not!

You can read the article here: http://www.autonews.com/article/20131216/RETAIL/312169994/more-choice-for-rep-management#

 

 

Customer Loyalty Best Practices – 1

Posted by | Team Synergy | No Comments

1TS_Loyalty_Best_Practices

Somewhere between 95 and 100% of all buyers test drive a vehicle before purchasing.

Somewhere between 95 and 100% of all service vehicles deserve a courtesy service inpection. 

 The VDP (Vehicle Demonstration Process) and the VIP (Vehicle Inspection Process) have proven to be one of the most important processes for Variable and Fixed Operations.  Poor, inconsistent, non-WOW-factor presentations can lead to poor reviews, lack of sales, lack of repeat business, zero loyalty and zero referrals.  The best presentations lead to better results obviously. 

 What are examples of “Loyalty Best Practices” that we can offer up, challenge, debate and come to full agreement on that we may choose to list as a “Best Practice” everyone may want to  use? 

 The parameters for this discussion are:

  1. Remain just within the VDP and VIP, anywhere from the start of the process through to its conclusion.  Nevertheless, you may go beyond the process in communication and relationship ideas to earn and keep customers loyal.    
  2. Remember, we are seeking “Loyalty” Best Practices, so your suggestions or recommendations should be within the “exceptional” category where a customer considers this a “WOW factor.” 
  3. Industry statistics reveal the ballpark is 20% retention sales to service and back again, leading us to believe “Loyalty” is much, much lower than this.  Therefore, think of this as a ground zero start to earning loyalty the right way, however you see it. 

 I’ll start with a couple examples:

VDP

  1. Vehicle to be demo’d brought to front of showroom (under-cover desired) by a teammate, engine off, key in ignition, drivers door only door open (facing showroom).  Teammate announces customers vehicle ready for demonstration.  Teammate video’s his teammate and customer(s) leaving showroom to begin a 6-position walk-around feature, benefit, feeling, acceptance presentation.  Customer(s) told they will receive this video presentation in their email for future review and sharing.  Sales adviser drives off property stopping at a preset location where everyone gets out of the vehicle to observe and switch drivers and sales adviser video’s this transfer and asks key questions engaging customers happily.

 VIP

  1. Adviser, using Smartphone video’s technicians 1 red and 2 yellows discovered within inspection and shows and tells customer ‘condition’, what ‘caused’ the condition and offers recommended ‘correction’ with time frame, whether immediate, within the next couple hundred miles, within next 30 days or no later than…Adviser then videos self letting customer know this is coming in an email to customer right away and they should speak to determine next step. 

 Summary:

Teamwork is essential in loyalty.  When a customer interacts with two or more people, especially within other departments, the earning of loyalty improves.  Will the VDP improve because the customers were introduced to the Service, Parts, Aftermarket, Collision, Detail teams?  Will the VIP improve because customers were introduced to Sales, F&I, Marketing, Internet, leadership people?  Will the customer be wowed by the “people” that served them, not just one person?

No matter your role in this or any other industry, you or someone you know have experienced the purchase of a vehicle and the service of a vehicle.  What are indicators to you, as a customer, that may trigger loyalty habits such as openly telling teammates you, as a customer, will share this video, or this experience, or this team with people you know, and on video freely promise to remain doing business with this person or team?  You are a customer, what will cause you to commit to being loyal?

IMAGINE A MONTH COMING SOON DOUBLING BUSINESS IN EVERY DEPARTMENT CAUSED BY CUSTOMER LOYALTY WITH YOUR PEOPLE

Posted by | Team Synergy | No Comments

TW_Cell_phone_picYou can expect a customer professing their loyalty to your team to endear two to five referral customers to this team a month.  Return On Loyalty soaring! 

WebRTC ( Real Time Communication) is the new communication frontier that is a whole new web protocol.  “Real time” is synonymous with “live.”   Why am I writing about a topic I am no expert in?  Two reasons.  First, as someone 100% committed to helping business people and customers earn and keep loyalty with each other, this new WebRTC will be an ultimate tool and solution.  Now, WebRTC is not required to be the web protocol for another 5 years.  Nevertheless, we’ll have it at our fingertips within a month!  Second, today there is little to no true loyalty between people of a business and customers.  This is about to change, and change fast.  We’ll be beta testing next week.  

B2C will soon be BP2C (Business Persons 2 Customers).  Business as we’ve known it is about to get quite personal and quite social in people-to-people real, true relationships to earn and keep loyalty.  And here is where loyalty thrives in people-to-people relationships.   And, we’re beating Mozilla, Google, Cisco and every other player in the video business to market first.   WebRTC is loyalty’s social networking BP2C tool coming to you very soon

Imagine a month coming soon doubling business in every department caused by customer loyalty with your people, and their loyal customer referrals wanting the same loyalty with you!   Imagine face to face branded video calls, chat, 3-way, 10-way, say you, your customer, spouse in another location, and 4 teammates supporting loyalty while addressing whatever customer needs are.   Imagine WOW factors through the roof. 

Imagine validating and being totally transparent easily, professionally and loyally, causing customers and prospects to want in on your loyalty ’cause.’    Loyalty is a challenge one on one as  all of us know.  Yet, loyalty becomes engagingly intriguing when two or more teammates team up to earn and keep customers loyal for life.  What customers want most is validation and transparency, the cornerstones of trust.  Trust in our industry needs this teammate support to keep customers loyal to people in every department of your business.  Imagine accomplishing the title in just a few months!   

Social networking will be the marvel of earning and keeping loyalty and having loyal customers share you and your team, and business everywhere with everyone they know.  It’s getting simpler.  Wow factor defining moments will always pull customer referrals, building a loyalty base quite quickly.  It is time to get ready to start 2014 off with a BP2C loyalty movement that will prove to be your best Return On Loyalty imaginable.  There is nothing more valuable to the life blood of your business and personal life than loyalty.   You can expect within this 1TeamSynergy™ loyalty movement that a customer professing their loyalty to your team will directly and indirectly endear two to five new customers a month loyal to these business people, then to your business.  Return On Loyalty will far outperform all retention marketing fforts combined can dream of achieving.   Do you want to be in on this ’cause?’

Customer Loyalty Program failure

Posted by | Team Synergy | No Comments

Loyalty_Lost_001

Are Customer Loyalty Programs a true loyalty solution? 

He was loyal until he wasn’t.  If you expect a customer to be loyal to your business because of price-perk loyalty programs to the business, you better re-evaluate your expectations of your Customer Loyalty Program.   

Last evening at a local charity event I sat next to this gentlemen widower who shared with me his recent ‘experience’ with a local auto dealership he had purchased his vehicle from.  Having dropped his vehicle off for routine maintenance he received a call from the service department telling him he needed new front brakes and the cost was going to be $350.00.  He simply said: “no thank you.”  A few days later he took his vehicle to a local aftermarket shop that charged him $160.00.  This customer participated in the dealerships “loyalty program.”  Or used to.  He’s finished with them he told me. 

Here are 3 solid reasons Customer Loyalty Programs fail to keep customers loyal

1.  Loyalty requires people to people relationships, of which this experience displayed none.  Dealerships using Customer Loyalty Programs use these programs for retention purposes to the business, not for any kind of true loyalty with people of the business with customers of the business.  

2.  Loyalty requires trust, and trust requires total validation and complete transparency.  Since the customer and business person quoting the price over the phone had no loyalty relationship whatsoever, loyalty was lost due to zero trust of the business.  Retention Marketing is the pot Customer Loyalty Programs belong in.  It is actually deceiving to call these programs “loyalty” programs, simply because there was no loyalty with any person(s) of the business and this customer.  There was no validation of the repair, nor options to choose from.  The dealerships showed no care what so ever during or anytime after the phone conversation or this gentleman’s picking up of his vehicle after his oil and filter service and tire rotation, as to whether he will remain ‘loyal.’  They didn’t show any care, so he won’t either.   

3.  Loyalty requires a commitment, not to some program, but to education to teach people of the business the habits necessary to earn and keep customers and teammates loyal with each other, for life!  

For those businesses using a Customer Loyalty Program or considering one, their true value can only be realized by measuring true loyalty between each customer and the people of your business, not to any price-perks within the ‘program.’  If a business feels they don’t need loyalty between their people and customers, just retention between customers and the business, then price will always be at the top of the reasons customers do business with your business.  This gentlemen cannot be some unique circumstance.

What is true customer loyalty worth?

Every customer openly validating their loyalty to your business has real net worth to the people they are loyal with in your business.  One loyal customer validating their loyalty with two or more people within your business will directly and indirectly endear two to five new customers loyal to these business people (then the business) a month.  Return On Loyalty (Customer Loyalty-For-Life) will far outperform all the retention marketing efforts combined can ever dream of achieving. 

Every retention marketing program goes after low hanging fruit that can always be picked off by others.  Not so with true customer loyalty high hanging fruit loyal to the core.